The Canadian government is assessing a plan that could lead to further privatization of the nation’s airports as for-profit enterprises. Concessionaires are increasing their reliance on technology, employing tools to enhance customer engagement. Vancouver International hired a futurist to contemplate how airports will operate in the future, and this is what he found. Sasha Strauss, the keynote speaker at the ARN 2016 Revenue Conference & Exhibition, talks branding strategies. Wi-Fi business models are shifting in airports due to increased bandwidth demands. Ismael Bonilla of Milwaukee’s General Mitchell International describes the airport’s shift to a public-private partnership model for concessions and terminal development.
Thella Bowens of San Diego International is ARN’s Director of the Year in the large airports division. With Bowens at the helm, San Diego International had myriad achievements, including the completion of the airport’s highly-touted Green Build, the transition from a Port-run to Airport Authority-run governance for the airport, and expanded service commitments. Colleagues and friends describe Bowen’s as a driven professional who is committed to improving not only San Diego International but the airport sector overall. ARN takes a look back at the key airport and concessions developments in its annual Year In Review. Pop-up retail is becoming more prevalent in airports, giving opportunities for smaller retailers and restaurateurs to compete on a temporary basis. Howard Eng of the Greater Toronto Airports Authority discusses plans to position Toronto Pearson International as a regional hub.
Michael Landguth of Raleigh-Durham International is ARN’s Director of the Year for the medium airports division. Under his leadership, RDU has expanded and added flights to accommodate passengers in the thriving region. Colleagues and friends describe Landguth as a devoted perfectionist who has done great things for RDU and the airport industry. Food trends for 2017 include grilled meats, chocolate and more. Airports are evolving their food courts, focusing more on fresh markets and less on standard offerings. Tallahassee International airport director Chris Curry gets ready for international service. Grab makes gains in the airport apps war.
ARN names Jeff Mulder as Director of the Year in its small airports division. Mulder discusses his challenges and goals for Tulsa International and his involvement in the airport industry overall. Colleagues and friends praise Mulder’s efforts. Two years after the expiration of the Wright Amendment, some airports are thriving with expanded service while others are struggling to make up for lost service. Minneapolis-St. Paul International to release major food and beverage RFP next year. Calgary International’s new terminal is set to open. Bryant Francis of Oakland International speaks on setting the airport apart in the crowded Bay Area region.
Airports and airport trade groups are gearing up for the next reauthorization battle, with an increase in the PFC cap the number-one priority. Air traffic control reform is gaining traction among some members of Congress. Industry leaders weigh in on funding solutions for airport infrastructure. Plattsburgh International has a new terminal underway. Small airports falling below a 10,000 passenger threshold have been granted a temporary reprieve from funding cuts. James Bennett of Phoenix Sky Harbor International discusses infrastructure projects and concessions goals.
The changing concessionaire landscape presents challenges and
opportunities for Airport Concessions Disadvantaged Business Enterprises.
Influential ACDBE experts outline their priorities going forward.
Attracting Millennial talent into the aviation and concessions industries
can be challenging, but experts have ideas that can help pave the way.
South Carolina airports band together for ACDBE outreach. Detroit Metro
has new approach to small businesses. Houston International¹s latest
expansion plan is underway. Seattle-Tacoma International¹s Lance Lyttle
discusses challenges due to rising passenger numbers.
Airports are continuing to demand healthy options on behalf of their passengers, but comfort foods – often locally sourced, organic or humanely raised – are also on the rise. Despite the focus on local food and beverage, national brands are continuing to make headway in airports. Live music venues are finding a place in airports to entertain passengers. The Ark at JFK will offer luxury accommodations for a variety of animals when it opens later this year. Long security lines have plagued the industry in recent months but concerted efforts by TSA and airports to address the problem appear to be working. Toronto Pearson International’s Terminal 3 is getting a long-awaited redevelopment. Philadelphia International director Chellie Cameron outlines challenges facing her airport.
Airports and designers are altering their approaches to design and merchandising within duty free stores as they attempt to maximize passenger spending. Retail consultants from abroad weigh in on the latest trends in airport retail. Concessionaires are constantly enhancing their customer service strategies. Portland International has launched a workplace initiative to ensure job continuity for airport concessions workers. Kansas City International’s terminal renovations are back-burnered. Gerald R. Ford International gets major revamp. Ginger Evans of the Chicago Department of Airports discusses strategies for the city’s two airports.
Airport hotel development is on the upswing, buoyed by a strong economy and growing business traveler numbers. The venues can be a boon to airport non-aeronautical revenue. Strong passenger growth at some airports translates into customer service challenges. Customer service experts weigh in on the latest strategies to maximize guest satisfaction. Denver International has a new financing initiative for small businesses. Halifax Stanfield International undergoes terminal, concessions renovations. Akron-Canton Airport director Rick McQueen assesses challenges and opportunities going forward. Airports undertake training initiatives in effort to thwart human trafficking.
ARN provides full coverage of the ARN 2016 Revenue Conference & Exhibition, including highlights from sessions, a list of award winners and photos from all events. Hudson Group’s Joseph DiDomizio shares his vision for the company’s future in airport retailing. Public use lounges make headway in airports. Cleveland Hopkins International is nearing the end of a $62 million refurbishment. Christina Cassotis’s air service development focus pays off in Pittsburgh. Airports add parking amenities to gain competitive edge against off-airport operators.