The rise of the younger, more tech-savvy customers is driving concessionaire and third-party apps, and companies are investing heavily in hopes of consumer adoption. Gregg Paradies and Gerry Savaria discuss the direction for the newly formed Paradies Lagardère. Flexible designs are allowing airports to build for an uncertain future – architects discuss the benefits. Conference Keynote speaker Jeff Fromm gives an overview of Millennial trends. San Francisco International is in the midst of a multi-year effort to revamp its terminals. Iftikhar Ahmad, director of Louis Armstrong New Orleans International is adapting to rising passenger numbers with a massive terminal redevelopment project.