Airports and designers are altering their approaches to design and merchandising within duty free stores as they attempt to maximize passenger spending. Retail consultants from abroad weigh in on the latest trends in airport retail. Concessionaires are constantly enhancing their customer service strategies. Portland International has launched a workplace initiative to ensure job continuity for airport concessions workers. Kansas City International’s terminal renovations are back-burnered. Gerald R. Ford International gets major revamp. Ginger Evans of the Chicago Department of Airports discusses strategies for the city’s two airports.